Hello there! I’m Sahil, Feedback & Quality Assurance Manager at Visit Dhow Cruise Dubai. After every New Year Dubai Packages event — I reach out to guests for reviews — about food, comfort, cruise experience, fireworks view and overall satisfaction. I collect feedback, analyze suggestions and collaborate with the team to address any improvements needed. I believe in continuous improvement and guest happiness — working to ensure each New Year celebration becomes more refined, enjoyable, and memorable than the last.